Frequently Asked Questions

1.  What's in Athey Nallatha ?

 Athey Nallatha is in the business of making the most delicious, hygienic food variants using pure and non-toxic elements, with help of over 70 mothers. They ensure that food we make is not only healthy and tasty but also filled with an abundance of love and purity. We always stay GLOCAL, as we source the raw materials locally, use the main resource from the most needy ones from the society and design it to the global audience catering their specificities on their taste buds.

2. How are your products packed?

All our products are packed in high quality, eco-friendly glassware according to industry standards. 

3. Are Athey Nallatha products available in Retail Stores?

Yes, click the following link to view the list.

4. How can I track my shipment?

Once you place an order, your shipment details are mailed to your email address and an SMS is sent to your mobile number. At specific stages of transit, updates will be available to you by email and SMS. You can also track the status of your shipment using the tracking ID provided in the email and SMS, on the courier service’s website.

 5. Are Athey Nallatha products bottles recyclable?

 

  • You can use Athey Nallatha bottles as an alternative to plastic storage containers as they are much more eco-friendly and aesthetically pleasing.
  • You can make use of Athey Nallatha bottles for indoor plants and herbs garden, 
  • They can also be used as a storage for homemade beauty and self care products
  • You can also give this to a glass factory where they will recycle the bottle and use it for other purposes.

 6. What are your accepted payment methods?

We accept all international and domestic credit cards and debit cards. We also accept UPI, Google Pay, Wallets, Paypal and Netbanking. 

7. What if the payment has been deducted from my account but I have not received order details?

 In such an event, you can contact us at eat@atheynallatha.com. If we have received the payment, we will provide you with the order confirmation. If we have not received the payment, your bank will refund the amount in 3-7 days.

8. How can I cancel my order?

 You can cancel your order on the website, in the Orders section of your profile, before the order is shipped. Once the order is shipped, cancellation is not possible.

9. How do I change my delivery address?

 You can change your delivery address before your order is shipped, on the website. Once the order is shipped, the delivery address cannot be changed. Do get in touch with our support team via eat@atheynallatha.com or +91 9567135217 in case you need further help.

10. Do you use preservatives?  

Yes. Class II preservatives are used in accordance with international standards. 

11. How do I place an order?

 You can go to Products – Athey Nallatha and add the products you want to your cart. Enter your shipping address and payment information before you proceed to payment.

12. How many days does it take to refund my money? 

 Your money will be refunded in 5-7 working  days. 

13. Do you have wholesale /bulk pricing?

 Yes. For more information, you can contact us at eat@atheynallatha.com

 14. Do you work with affiliates to distribute Athey Nallatha on a commission basis?

 Yes. We do give custom links so that you can share it on social media platforms or where ever necessary. For more information, you can contact us at eat@atheynallatha.com

 15. Do you work with social media influencers?

 Yes. We work with social media influencers across India. For collaborations contact us at social@emitime.in or at +919562762088

 16. What’s your return policy?

 We have a 30-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 To start a return, you can contact us at eat@atheynallatha.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 17. What can I expect after having Athey Nallatha products on a regular basis ?

Athey Nallatha products are filled with vitamins, minerals and proteins. Highest quality ingredients are used to prepare the products. Regular use of the products leads to as much health benefits as from other nutritious food.